Quality Policy

Universal Live Ltd are a technical production supplier to the live event industry. We offer a wide range of services primarily designed to help our clients make their events of the highest standard within the industry, with a focus on minimal environmental impact and the promotion of best-practice.

Universal Live Ltd aims to be recognized for delivering exceptionally high-quality technical production services to the live event industry.
This will be achieved through: (our Quality commitments)

• Consideration of context of the organization and aligning the Business Management System with the strategic direction of Universal Live Ltd
• Satisfying customer and applicable statutory and regulatory requirements
• Management of organisation, along with employee-established quality objectives and defined responsibilities for their fulfilment
• Establishing, applying, maintaining and continual improvement of effectiveness of our Business Management System – ISO 9001:2015
• Commitment to increase quality of event technical production services, in order to exceed customers’ expectations
• Tracking and applying new technologies and educating employees
• Careful selection of suppliers
• We commit to continual improvement of our services
• We set ourselves annual objectives in order to continually improve our Management System
• The Quality Policy is communicated to all persons working for or on behalf of the organization and is also made available to interested parties, upon request

Kirsty Waine

Managing Director

October 2024